Frequently Asked Questions about our services

Number of diamond cuts: There are also limitations on how many times a wheel can be diamond cut. This is because each time a wheel goes through the diamond cutting process the cutting head on the lathe removes a thin layer of metal from the face of the wheel. In these instances we will let you know if this is likely to be a problem

Lathe clamp marks: Due to the high forces that are encountered during the diamond cutting process each wheel is securely held in the lathe using a clamping mechanism (the ‘lathe jaws’). This enables the wheel to spin at high speed while being cut at the same time. The result is that there will usually be clamp marks visible on the back section of the wheel where the lathe jaws were holding the wheel. It is not possible to diamond cut a wheel without clamping a wheel in this way.

Many vehicles are fitted with special pressure sensing valves which are often subject to damage during the tyre removal / bead breaking process. We are unable to take responsibility for the valves and suggest the customer has them removed prior to repair. Please refer to your vehicle handbook for instructions on how to recalibrate them to your vehicle.

Cleaning your refurbished wheels is simple, just use the tried and tested method of hot soapy water and non abrasive cloths. Do NOT use high pH (acidic) cleaners or products such as truck washes since these may affect the finish and invalidate your warranty. It is important to remember these instructions when you visit a car wash service since you will not know what products they are actually using when washing your car and wheels.

Refurbished wheels MUST ONLY be cleaned with hot soapy water and hose and non abrasive cloths. Failure to do so may affect the finish and invalidate your warranty.

Painted wheels are covered by a 12 month warranty from the date of completion.

Warranty is against any paint defect subject to the damage not being caused by lack of maintenance, cleaning the wheels with corrosive cleaners that will dull and damage lacquer, or as the result of driver damage.

Wheels MUST NOT be jet washed for at least 7 days after repair.

Diamond Cut / Polished wheels

Polished wheels / areas are covered by a 3 month warranty from the date of completion. The reduced warranty is due to the fact that lacquered bare machined alloy is not a long lasting finish and is very vulnerable to environmental factors such as our roads and weather. Any warranty is subject to the damage not being caused by lack of maintenance, cleaning the wheels with corrosive cleaners that will dull and damage lacquer, or as the result of driver damage.

Wheels MUST NOT be jet washed for at least 7 days after repair.

Warranty claims must be supported by photographic evidence and will be subject to inspection by one of our specialists before being upheld.

We ask for at least 24 hours notice for any amendments to a scheduled booking. This includes a change in location, a change in volume of wheels or a cancellation. Failure to do this may result in a £50 cancellation fee being incurred by the customer.